Policies
Policies for a Seamless Stay
Clear, gracious guidance for arrivals, occupancy, quiet shoreline living, and the care that keeps Sunset Cove feeling private and beautifully looked after.
Check-In Instructions Sent
3-Bedroom Villas
Cleaning Fee
Parking
Cancellation Window
Check-In
Check-in instructions will be provided within 3 days of your arrival date. Your villa access details, parking information, and a personalised welcome note will be delivered to your registered email address.
Sending check-in details close to your arrival ensures the most accurate and up-to-date access information. It also protects your security — keeping codes and access details time-sensitive.
Parking
If arriving by car, a parking fee of $45 per night applies. Our secure, covered parking garage is conveniently located on the property. Please note that Owner is not responsible for loss or damage to vehicles or their contents.
Our gated, maintained parking facility represents a real cost to operate and secure. This fee helps us provide a dedicated, safe space for every vehicle on property.
Cleaning Fee
A one-time $250 cleaning fee is included in your reservation total on the first page of your rental agreement. This covers our thorough between-stay deep-clean protocol. Should you require additional cleaning during your stay, this may be arranged at $150 per service call.
Every villa is prepared to a hotel-grade standard before each arrival. This fee ensures your villa is immaculate — from fresh linens and spotless surfaces to fully stocked essentials — without exception.
Maximum Occupancy
Our villas are thoughtfully designed with your comfort in mind. Maximum occupancy limits are strictly observed:
Only registered guests may occupy the villa overnight. Keys may not be shared with individuals outside the booked rental party.
These limits are established to ensure the comfort, privacy, and safety that our villas are designed to provide. They also reflect local municipality short-term rental regulations.
Property Access
Guests shall permit the Owner access to the property for the purposes of repair and inspection. Ownership and Management reserves the right to enter the premises at any time for maintenance or inspection. This right will always be exercised in a reasonable and considerate manner.
Prompt access for maintenance protects both our guests and our property. We are committed to resolving any issue swiftly — your comfort is our first priority.
Maintenance & Repairs
Any item not in working order shall be immediately reported to housekeeping or management. Any damage resulting from neglect — such as unreported water damage — will be repaired at the renter's expense. Reporting a repair does not entitle the occupant to a refund, discount, or cancellation. Management will address all repairs in a timely and professional manner.
A quick report means a quick resolution. Early notification allows us to prevent small issues from becoming larger problems — protecting both your enjoyment and the integrity of the villa.
Furniture & Alterations
Furniture shall not be moved, and villas shall not be reorganised or remodelled in any way. No alterations shall be made to walls, artwork, landscaping, or any contents of the unit or property.
Our villas are curated with care — each piece has been selected to create a cohesive, beautiful experience. Our next arriving guests deserve the same thoughtfully arranged space you arrived to.
Personal Property & Vehicles
Guests' personal property, including vehicles, are not insured by the Owner. We recommend all guests carry appropriate personal insurance coverage. Guests and invitees agree to indemnify and hold harmless the Owner and Owner's representatives for all claims arising from loss, damage, or injury to personal property.
Travel and renter's insurance provides comprehensive protection for your belongings. We encourage guests to review their coverage before any trip — a small step that brings real peace of mind.
All guests, members of the rental party, and any person permitted access to the property by the guest shall:
- Residential Use Only. Use the premises exclusively as a private residence.
- No Subletting. Not sublet, assign, or transfer the rental agreement or any interest in it to any other person — whether friends, family, or strangers.
- Keys & Access. Not provide keys or access credentials to any person who is not a registered member of the rental party.
- No Overnight Visitors. Not allow persons outside the rental party to stay overnight in the villa.
- Care & Condition. Keep the premises and all furnishings in good order, and leave the villa in the same condition as found upon arrival. Guests agree to pay for additional cleaning, missing contents, or damage caused by misuse or negligence. Such charges will be deducted from the security deposit or charged to the card on file.
- Appliances. Use all appliances for their intended purpose only.
- Service Animals. Please notify us in advance if a service animal will be accompanying your party so we may make appropriate arrangements.
- Noise Curfew. Abide by the 9:30 PM noise ordinance and be consistently mindful of our residential neighbours. Guests shall not disturb, annoy, endanger, or interfere with neighbours or other guests, nor use the premises for any unlawful purpose.
- Posted Regulations. Comply with all rules and regulations posted on the premises or otherwise communicated to guests.
- Safe & Responsible Conduct. Act in a safe and responsible manner at all times while on Sunset Cove LLC property. By accepting this agreement, guests expressly assume the risk of any harm arising from their use of the premises.
- Common Areas. Not use or occupy common areas for parties, meetings, or organised events.
- No Smoking. Not smoke, or permit smoking of any kind, inside or anywhere around the building. Laguna Beach is a designated non-smoking city with enforced municipal fines. A $250 smoking penalty will be charged to the card on file for any violation.
- Personal Belongings. Be responsible for, and hold the Owner harmless for, the loss of personal belongings or valuables left on the premises.
- Fireplaces & BBQ. Not place paper or any other combustible materials in the gas fireplace or barbecue.
- No Drones. Drones are strictly prohibited on all Sunset Cove property — including outdoor areas and airspace above the villa.
- No Commercial Use. This property may not be used for any commercial purpose, including filming, photography, or events intended for commercial gain.
Cancellation Policy
We understand that plans change. Our tiered cancellation policy is designed to be as fair as possible to all parties:
Cancellation received more than 90 days before arrival is fully refundable.
Cancellation between 60–90 days prior to arrival incurs a charge of the first night's room rate and applicable tax.
No cash refund, but a 50% credit toward a future stay will be issued.
However, as a goodwill gesture — if we successfully re-rent the property under substantially similar terms — we will refund the amount paid less a 20% cancellation fee.
Note: Any security or pet deposit paid will be fully refunded in all cancellation scenarios.
Our villas book far in advance. A late cancellation may mean the dates cannot be filled, impacting income we have already committed to operational costs. This policy balances guest flexibility with fair business practice.
Complimentary Laundry
We are pleased to offer complimentary laundry facilities to all guests. Facilities are located adjacent to the parking garage — exit to the right-hand side. We hope this small convenience makes your stay feel a little more like home.
Falsified Reservations
Any reservation obtained under false pretence will result in forfeiture of any advance payment, deposit, and/or rental amount — and the party will not be permitted to check in. The credit card used for payment must be presented at check-in along with a matching photo identification. A copy of these documents may be retained for the security of all cardholders.
Identity verification protects our guests, our property, and the integrity of every reservation. It ensures that only the registered cardholder and their party are granted access to our villas.
100% Non-Smoking Facility
Sunset Cove Villas is a completely non-smoking facility. No smoking is permitted anywhere on the premises — including all indoor spaces, balconies, walkways, and outdoor areas. Laguna Beach is a designated non-smoking city with active municipal enforcement. A $250 smoking penalty will be charged to the card on file for any violation, in addition to any applicable city fines.
The comfort and health of all guests — including those with respiratory sensitivities — and the preservation of our villa interiors depend on a strictly smoke-free environment. We also honour Laguna Beach's municipal ordinance and our community's values.
Plumbing & Water Care
Please do not flush anything other than toilet paper. Feminine hygiene products must never be disposed of in the toilet. Any evidence of prohibited items causing a septic system blockage will result in damage charges of up to $250.
Our coastal location means our plumbing systems require particular care. A blocked septic system affects all guests on property and is costly and disruptive to repair. This simple care protects everyone's stay.
Weather & Storm Policy
No refunds will be issued due to weather conditions. Laguna Beach enjoys some of the most enviable coastal weather in the world — and your odds of sunshine are exceptional. We embrace the rare chance of unexpected weather together, as partners in the experience.
Southern California delivers an average of 284 sunny days per year. We ask guests to share the very small and rare risk of inclement weather — the same approach taken by hotels and resorts worldwide.
Written Exceptions
Any exceptions to any of the policies contained in this agreement must be approved in writing in advance by Management. Verbal agreements cannot be honoured.
Written confirmation protects you just as much as it protects us. Any special arrangement agreed in writing ensures both parties have a clear, shared record — eliminating uncertainty and misunderstanding.
The following provisions form part of the binding Short-Term Rental Agreement between you and Sunset Cove LLC.
Hold Harmless & Indemnification
Guest agrees to hold Owner harmless for any damage or injury to Guest, members of the rental party, or any other person invited to the premises, unless such damage or injury is caused by the negligence or wilful act of Owner. Guest releases Owner from liability and agrees to indemnify Owner against losses arising from: (a) failure to fulfil any condition of this agreement; (b) any damage or injury occurring in or about the premises; (c) failure to comply with government requirements; and (d) any judgement, lien, or encumbrance filed against Guest as a result of Guest's actions. Owner is not responsible for loss or damage to vehicles or their contents.
Holding Over
Guest agrees not to hold over occupancy of the rental unit past the agreed rental period without prior written consent of the Owner. Unauthorised holding over could jeopardise the Owner's business, result in loss of rental income, and may breach commitments to subsequent guests. In the event of any unauthorised holding over, Owner will seek all remedies available by law, including reimbursement of lost rental income and monetary damages.
Unavailability
Should a particular villa become unavailable for any unforeseen reason, Owner reserves the right to substitute a comparable unit on this or another property. Comparable units shall offer similar ocean views, appointments, and beach access.
Rental Rules — Agreement
Guest agrees to abide by the Rental Rules (Exhibit A) at all times while at the premises, and shall cause all members of the rental party and any person permitted on the premises to do the same. Failure to abide by the Rental Rules constitutes a material breach of this Agreement and may, at the sole discretion of Owner, result in immediate termination of occupancy with no refund of any rental monies paid.
Mediation
Occupant and guests agree to mediate any dispute or claim arising out of this agreement, or any resulting transaction, before resorting to arbitration or court action. Mediation fees, if any, shall be equally divided among the parties involved.
Joint & Individual Obligations
If there is more than one guest or occupant, each individual shall be personally and completely responsible for the performance of all obligations under this agreement — jointly and individually with every other guest or occupant.
Questions Before You Book?
If you are planning a longer stay, coordinating arrivals, or simply want clarity before reserving, our team will gladly walk you through the details.